Spa Etiquette & Policies

Spa Etiquette & Policies

To ensure a great experience for each of our clients we ask that clients to take head to our spa etiquette:

Arrival
Please arrive 10 minutes prior to your scheduled appointment to allow time for you to check-in, fill out, or update paperwork.
Why do we collect health information?
Health information is collected in order to promote a safe and healthy environment for our clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience. No service is performed without a detailed consultation.
Late Arrival
Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed. Please note that we cannot adjust pricing for reduced service time due to late arrival. After 15 minutes your appointment will be cancelled with applicable charges.
Phones
Please turn your phone off or set it on silent during your time at the spa in order for us to maintain the ambiance of the spa.
Cancellation Policy
Please give us at least 24 hours notice before cancelling or rescheduling your appointment. Our system sends out notifications via text and email to remind you of your appointment. We will charge customers for a partial appointment no show upon our own discretion if you cancel with less than 24 hours notice or do not show up. We would really prefer not to do so, but we also value our own time, so please, if you cannot make your appointment, let us know!
Methods of Payment
We accept Cash, Debit Cards, Credit Cards, Apple Pay, and Android Pay. Also, whatever else our Square system allows, so whether you’re paying with plastic, cash, or with your smartphone, we probably have you covered. Prices are subject to applicable taxes. Prices are subject to change. Treatment times are approximate. Gratuities are not included in the service price.
Gratuities
Gratuities are entirely at your discretion and are not included in the price of services, packages, or gift cards but often range from 15% to 20% in the Spa Industry. If you buy a Package of Services a tip is appreciated after each Service Session for the time serviced.
Sanitation and Sterilization
Sanitation is a priority for us. We use hospital grade sterilizer to thoroughly disinfect and clean all of our tools and equipment. If an item cannot be thoroughly sterilized, it is thrown away after use.
Valuables
You may be asked to remove jewelry for some treatments. However, we not assume liability for lost personal items.
Parking
Parking is available in the front of the building, in the parking lot.
Spa Promotions
Spa specials and discounts are limited to one use per service appointment and cannot be combined, nor used more than once unless explicitly stated. Additionally, each of our Spa Professionals run their own discounts, specials, and/or promotions, thus, unless explicitly stated differently, promotions, discounts, and specials are non-transferable between Spa Professionals at Mist Day Spa.
Thank You for your Understanding! If you have questions or want clarification, don’t hesitate to just ask!